I have been on an automated withdrawal for my phone, in the amount of $**.**, for sever...

GetHuman-monam's customer service issue with Verizon Wireless from July 2018

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The issue in GetHuman-monam's own words
I have been on an automated withdrawal for my phone, in the amount of $**.**, for several months, and everything was fine. Then I received a notice that I was "overdue" on the last month - how I could be "overdue" on an automated withdrawal puzzles me. Turns out my debit card which Verizon was using to withdraw each month, was lost and I received a new card with a new number. Since you didn't have the new card number you rejected my payment of $**.**, and told me I was overdue. I went to a Verizon store, told the situation, and paid the amount due, I do have the receipt. However, she said she could not resolve the automatic withdrawal problem that I had to do it online. I have since been drowning in a sea of passwords, id numbers, recordings, reps from everywhere but America, and I don't know where to turn. I am ** years old and pretty much clueless technologically. All I want to do is give you the new card number, and that should take care of this whole problem.

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Verizon Wireless

Customer service issue
Reported by GetHuman-monam
Jul 4th, 2018 - 4 years ago
Fixed
Seen by 13 customers so far
Similar issue to 1931 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security

Timeline

GetHuman-monam started working on this issue
Jul 4th, 2018 6:29pm
GetHuman-monam indicated the issue is not fixed yet.
Jul 5th, 2018 2:38am
GetHuman-monam confirmed the issue is fixed. Hooray!
Jul 6th, 2018 3:26am
GetHuman-monam confirmed the issue is fixed. Hooray!
Jul 6th, 2018 3:27am
GetHuman-monam confirmed the issue is fixed. Hooray!
Jul 6th, 2018 3:33am
GetHuman-monam confirmed the issue is fixed. Hooray!
Jul 6th, 2018 3:33am
GetHuman-monam confirmed the issue is fixed. Hooray!
Jul 6th, 2018 3:34am
GetHuman-monam confirmed the issue is fixed. Hooray!
Jul 6th, 2018 3:34am
GetHuman-monam confirmed the issue is fixed. Hooray!
Jul 6th, 2018 3:34am
GetHuman-monam confirmed the issue is fixed. Hooray!
Aug 10th, 2018 2:16pm