My email says ** dollars more per month. But when I log in online it says ** - Get unli...

GetHuman605522's customer service issue with Verizon Wireless from April 2018

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Help with my Verizon Wireless issue
Before contacting them, items GetHuman605522 may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
GetHuman605522's next move: have a Verizon Wireless rep call.
Always use the GetHuman Phone tocall Verizon Wireless. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman605522's own words:
Get unlimited for weeks ... My email says ** dollars more per month. But when I log in online it says **
I would like unlimited but I’m interested in the email offer
That the Verizon email will be honored.
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Verizon Wireless

My Verizon online account will not honor the unlimited email I received from them for $** more a month
Customer service issue
Reported by GetHuman605522
Apr 17th, 2018 - 3 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 3 customers so far
Similar issue to 2294 others
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Timeline
GetHuman605522 started working on this issue
Apr 17th 9:03pm