I was on the prepaid auto pay for about *months I ended up breaking my phone and was ti...

GetHuman5303628's Account Access issue with Verizon Wireless Prepay from September 2020

Help with my Verizon Wireless Prepay issue
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Phone number, Account PIN, and Name on the account
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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5303628's own words
I was on the prepaid auto pay for about *months I ended up breaking my phone and was tight for cash at the time so it was cheaper to a cheap phone and plan at straight talk . I was under the impression that my account would just stop working if I stopped using the service. But now hree I am to find out I kept getting charged for the past * months be so I've been paying my straight talk that I still use and Verizon that I haven't used since I broke the phone and to boot i cant even remember my verizon phone number to get this issue resolved I keep getting the run around by verizon because I don't know the phone number they say they cant access my account I don't see how hard it is to just look up my social security or something else to match the records and get this taken care of because now I got a bunch of money wrapped up in a phone that I never used and because I don't use your service no longer everytime I call back to fix this the idiot machine doesn't let me through to a human so I need called back by a breathing human and let's get this resolved with some kind of refund is more than fair...please and thanks for you time

GetHuman5303628 did not yet indicate what Verizon Wireless Prepay should do to make this right.

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How Do I Change My Number on My Verizon Wireless Prepay Account?How Do I Activate My Verizon Wireless Prepay Account?
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Verizon Wireless Prepay

Account Access issue
Reported by GetHuman5303628
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 711 others
0 customers following this

Timeline

GetHuman5303628 started working on this issue
Sep 26th, 2020 4:50pm

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