My old verizon prepaid phone is currently btoken beyond repair. I purchased a new, unus...

GetHuman3457854's customer service issue with Verizon Wireless Prepay from August 2019

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The issue in GetHuman3457854's own words
My old verizon prepaid phone is currently btoken beyond repair. I purchased a new, unused prepaid phone from a third party seller and cannot activate my current prepaid service with the same number. When i try logging into the existing account on my verizon my account pin is not accepted. When i try logging in online the response tells me there is no account with my current information. When i try creating or registering an account with said information i am told there is already an existing account registered with this ingo which i cannot duplicate. I have the new sim card and the old sim card. Ive tried using both to potentially regain my current service with the old number without success. What can i do to have the same number and plan as i did before my older phone was decommissioned?

GetHuman3457854 did not yet indicate what Verizon Wireless Prepay should do to make this right.

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How Do I Change My Number on My Verizon Wireless Prepay Account?How Do I Activate My Verizon Wireless Prepay Account?
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Verizon Wireless Prepay

Customer service issue
Reported by GetHuman3457854
Aug 21st, 2019 - 3 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 2257 others
0 customers following this
Items needed
Phone number
Account PIN
Name on the account

Timeline

GetHuman3457854 started working on this issue
Aug 21st, 2019 2:24am
GetHuman3457854 indicated the issue is not fixed yet.
Aug 21st, 2019 11:43pm
GetHuman3457854 indicated the issue is not fixed yet.
Aug 22nd, 2019 4:00am
GetHuman3457854 indicated the issue is not fixed yet.
Aug 25th, 2019 5:22pm