my phone will not go past the white verizon screen with the four colors under it or wil...

GetHuman-rayvnste's customer service issue with Verizon Wireless Prepay from October 2018

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The issue in GetHuman-rayvnste's own words
my phone will not go past the white verizon screen with the four colors under it or will simply show the all blue screen. my number is *** *** ****. my device is a sumsung galaxy j*. model sm-j***vpp. sku sm-j***vzkpp fcc id a*lsmj***v imei *************** it acts as if the os is missing. i tried pressing the small button on the right the volume down on the left and the home button at once. the phone asks if i want to install another os then blue screen.
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Verizon Wireless Prepay

Customer service issue
Reported by GetHuman-rayvnste
Oct 19th, 2018 - a mon ago
I have an issue with Verizon Wireless Prepay too
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Seen by 3 customers so far
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Timeline
GetHuman-rayvnste started working on this issue
Oct 19th 10:09pm