my phone will not go past the white verizon screen with the four colors under it or will simply show the all blue screen. my number is *** *** ****. my device is a sumsung galaxy j*. model sm-j***vpp. sku sm-j***vzkpp fcc id a*lsmj***v imei *************** it acts as if the os is missing. i tried pressing the small button on the right the volume down on the left and the home button at once. the phone asks if i want to install another os then blue screen.
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