Before contacting them, items GetHuman-ericolea may need:
Phone number, Account PIN, and Name on the account
The issue in GetHuman-ericolea's own words
I have spent the last * hours trying to get this prepaid stuff going! I have the sim card installed, I have no cell service so I called on another phone and your service just keeps telling me it doesn't recognize my number! Well, you guys haven't issued me a number yet! I have googled every phone number available for Verison and they all do the same thing and just hang up on me. This, by far has been the worst experience I have had for years! Can't you guys get it together so people don't have to go through all this frustration?! Now I have no way of calling at all! Thanks!!!
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