Wayne Phifer*P.O. Box *****Mason, Texas, ******Verizon Acct *****************Subject: Credit Report Issue** Verizon,** I was a previous ** year Verizon customer. I move to Mason,Texas where Verizon has no service and was forced to use another carrier. I would still be a Verizon customer if there was cell service in my area.** In October ****, Verizon let me out of my contract due to no service. However, I did owe Verizon for a Motorola phone. I called Verizon in November trying to pay for the phone, and was told wait until billing cycles. ** In December I found my account had been turned over to Convergent and I could no longer pay Verizon directly. I set up a $*** a month automatic draft, for * months, with Convergence. My account was drafted successfully for the January, February, and March. The April and final draft was never drafted from my account, though there was plenty of money in the account. Please see accompanying paperwork.** Due to a credit alert in July, I found my account had be turned over to a collection agency, IC Systems. I immediately paid the final bill.** Please help me removed the negative Verizon credit report. My credit dropped over *** points due to this. I have tried repeatedly to call Verizon, Convergent, and IC Systems, only to be told the account is closed. ** Regards,* Wayne Phifer* ***-***-***** *****@***.com
GetHuman3368128 did not yet indicate what Verizon Wireless Financial should do to make this right.