My cable bill is due on the **th of Nov ****, but a representative by the name of Austi...

GetHuman-snrobins's customer service issue with Verizon Wireless Financial from November 2018

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The issue in GetHuman-snrobins's own words
My cable bill is due on the **th of Nov ****, but a representative by the name of Austin (central florida branch) at *:**pm until about *:**pm who refused to put a manager or team lead on the phone to resolve the issue of my account being charged four days earlier than usual. Austin, admitted that there was a system error on Verizon's part. The problem was never making the payment, it was being charged early, which caused a huge inconvenience to me personally. I've been a valued customer and a customer service representative long enough to know that the goal is to effectively satisfy the customer and be as helpful as possible. Austin was not. I would appreciate it if this error would be fixed (replace my funds ellectronicall) and charge me on my regularly scheduled day.

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Verizon Wireless Financial

Customer service issue
Reported by GetHuman-snrobins
Nov 15th, 2018 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 952 others
0 customers following this


GetHuman-snrobins started working on this issue
Nov 15th, 2018 12:02am

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