I had insurance on phone for some reason they took it off. My phone was damaged again w...

GetHuman1141061's customer service issue with Verizon Wireless Financial from September 2018

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The issue in GetHuman1141061's own words
I had insurance on phone for some reason they took it off. My phone was damaged again which I feel is a factory defect. Cuz a lot of people r complaining about the screen cracking on the Galaxy * plus edge. Went to make clain to get new screen no insurance. New screen would have been ** dollars . Was told couldn't don't Verizon who made the mistake of cancelling I never asked for it or told them cancel. Charging me *** I just wanted screen didn't need new phone now I'm stuck with outrageous phone bill and not even my fail and charged for past insurance. I feel I should of been able get new screen ** and billed thY not *** extra. Jacquline Triplett **********. Any help with this bill would be appreciated I can afford *** dollars heck I'm on disability and. Don't get much more then that. Really need help

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Verizon Wireless Financial

Customer service issue
Reported by GetHuman1141061
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 611 others
0 customers following this
Items needed
PIN on Account
Account Number
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address
Last 4 of Social Security


GetHuman1141061 started working on this issue
Sep 14th, 2018 2:48am