I need Verizon to investigate a serial number in my account. I was charged twice for th...

GetHuman-cierraan's customer service issue with Verizon Wireless Financial from June 2018

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The issue and preferred resolution, in GetHuman-cierraan's own words:
I need Verizon to investigate a serial number in my account. I was charged twice for the month of May . I used * different cards. Because the employee at the Verizon store messed up. And charged my card on someone elses bill. ( That was closing) there for that person paid the ***.** on his card in my account to pay my fone bill and I paid **.**. .. a few days later a text went through I didn't pay my bill I went back onto the store and it showed I didn't and I was sent to another store to figure out the issue. Today I went to the store and they told me I was only charge once . And it was only on my account. .. in reality . This month my bank with drawd ***. For. "last months" and this months bill. I was refunded **.** in my bank where is my $***.**?... And the other card holder he was charged ***.** * .**from verzion in his account as well ... I'm looking for answers and my money back! My very displeased yet again with this company this wouldn't be the first time something like this happened over the years. I been through you guys.
I trust that Verizon Wireless Financial will make this right and come up with a resolution that is fair.
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Verizon Wireless Financial

Customer service issue
Reported by GetHuman-cierraan
Jun 26th, 2018 - 2 mons ago
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Items needed
PIN on Account
Account Number
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-cierraan started working on this issue
Jun 26th 2:24am