Before contacting them, items GetHuman-ambermba may need:
PIN on Account, Account Number, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address, and Last 4 of Social Security
Tip from another customer
If you are looking to set up service just call in and you can get it done quickly it is usually the first option in calling in. You can also get a better deal by going into a store.
The issue in GetHuman-ambermba's own words
Because I had had a service interruption in the past that was my fault due to not getting my check in time to pay and not doing a payment arrangement, last month I called in and spoke with a representative about my bill. I was having some financial issues due to being off work sick. I knew I wouldnt be able to pay the full amount by the due date * She told me about making a promise to pay for what I could afford to pay and as long as i kept that promise my service would not be interrupted. I explained to her that I would be able to pay the bill in full once I received my next check, however I would only be able to pay $*** out of my current check the following week. Not one time did she tell me that after making the $*** payment (even after telling her that I wouldn't be able to pay the final balance for another week or so) that I would have to make a second promise to pay on the remaining balance. I made my $*** promise to pay payment on the date that I agreed to make it. And * days later, (two days prior to receiving the check that I was going to be using to pay the remaining balance) my service was interrupted. I called in to get a waiver of those fees and the representative explained to me that because they had given me a waiver once before that they would be unable to do so again. She was able to credit my bill by $** and suggested that I speak to the financial services department to see about getting the remaining amount credited. I also would like to speak with someone about making payment arrangements for the next ** to ** days on the account without any service interruption. My oldest son is responsible for **% of this bill and he was in a very bad car accident last week and is going to be unable to work for at least the next four to six weeks.
GetHuman-ambermba did not yet indicate what Verizon Wireless Financial should do to make this right.
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