Because I had had a service interruption in the past that was my fault due to not getting my check in time to pay and not doing a payment arrangement, last month I called in and spoke with a representative about my bill. I was having some financial issues due to being off work sick. I knew I wouldnt be able to pay the full amount by the due date * She told me about making a promise to pay for what I could afford to pay and as long as i kept that promise my service would not be interrupted. I explained to her that I would be able to pay the bill in full once I received my next check, however I would only be able to pay $*** out of my current check the following week. Not one time did she tell me that after making the $*** payment (even after telling her that I wouldn't be able to pay the final balance for another week or so) that I would have to make a second promise to pay on the remaining balance. I made my $*** promise to pay payment on the date that I agreed to make it. And * days later, (two days prior to receiving the check that I was going to be using to pay the remaining balance) my service was interrupted. I called in to get a waiver of those fees and the representative explained to me that because they had given me a waiver once before that they would be unable to do so again. She was able to credit my bill by $** and suggested that I speak to the financial services department to see about getting the remaining amount credited. I also would like to speak with someone about making payment arrangements for the next ** to ** days on the account without any service interruption. My oldest son is responsible for **% of this bill and he was in a very bad car accident last week and is going to be unable to work for at least the next four to six weeks.
I trust that Verizon Wireless Financial will make this right and come up with a resolution that is fair.