My neighbor's phone is not working. She is disabled and needs a phone. Her name is Eli...

GetHuman-dlkmrk's customer service issue with Verizon Repair from June 2018

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The issue and preferred resolution, in GetHuman-dlkmrk's own words:
My neighbor's phone is not working. She is disabled and needs a phone. Her name is Elizabeth Hill, phone number *** *** ****. She has a "box" on the wall instead of normal wiring coming into the house. Yesterday in a storm, the box stopped working. There is no longer a light on the box. You can call her cell phone. *** *** ****. She uses the cell for emergencies. She can barely see to push the buttons. Or you can call me, Mary Ruth Kipps, *** *** ****.
I trust that Verizon Repair will make this right and come up with a resolution that is fair.
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Verizon Repair

Customer service issue
Reported by GetHuman-dlkmrk
Jun 25th, 2018 - 2 mons ago
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman-dlkmrk started working on this issue
Jun 25th 6:25pm