Wires were placed through screen in ba*****t. Thus damaged screen. We need this fixed...

GetHuman818036's customer service issue with Verizon Repair from June 2018

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Waiting to see what went wrong with our suggestion for how to get Verizon Repair help.
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Companies like Verizon often have Early Termination Fees if you are in a contract. A contract length of one to two years will change the amount of the ETF. If you are out of contract we suggest you cancel your services with Verizon at the end of the billing cycle to save money.
The issue and preferred resolution, in GetHuman818036's own words:
Wires were placed through screen in ba*****t. Thus damaged screen. We need this fixed and wires put through concrete instead.
I trust that Verizon Repair will make this right and come up with a resolution that is fair.
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Verizon Repair

Customer service issue
Reported by GetHuman818036
Jun 25th, 2018 - 2 mons ago
I have an issue with Verizon Repair too
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Seen by 3 customers so far
Similar issue to 302 others
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Timeline
GetHuman818036 started working on this issue
Jun 25th 2:14pm