Hi. My name is Milt Simmons and my wife is Diane Simmons. Phone No: ***-***-****, ad...

GetHuman-miltandd's customer service issue with Verizon Repair from May 2018

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The issue in GetHuman-miltandd's own words
Hi. My name is Milt Simmons and my wife is Diane Simmons. Phone No: ***-***-****, address: ***** Army Navy Dr., Mechanicsville, MD *****. Cell phone: ***-***-**** (we rarely have the cell phone on and only use it while traveling). This issue concerns our home phone. I have had a ticket open for a few days. On my very first day I spoke with Ryan. There were two issues: *. Our home phone has had some static at times lately. *. Last week on one phone call to Bradenton Florida, the person on the other line asked how come their caller ID indicated that we were identified as "Terminix." The day before, I spoke to my sister in Mankato, MN she indicate that she almost did not pick up because of the caller ID indicated: "Terminix." Ryan indicated that while we have had the phone number since April of ****, it could be someone did not clean or trace any other usage of the number, etc. before we got it. The first tech tried to deal with the noise problem but felt it should be turned over to a Copper wire specialist and would pass his request to the next team member. The next day a tech called and told my wife that he would be here within one half an hour. After waiting about an hour and one half of which much was spent standing in my garage with the garage door open in the pouring rain, I figured I should call Verizon. After a while, some one tried contact the dispatcher after finding the ticket was open. She then left a number for the tech to call. I wanted to contact him with some information that I just received from my sister regarding her search on our phone number. I would like you to email me so I can reply with an attachment of her finding regarding (***) ***-****. Instead on myself making calls in further inquiries to the "Terminix" referenced and their are others, I then realized that Ryan was right (perhaps). However, I feel that if Verizon provided us with this phone number, it should have been scrubbed before we received it. We have put up with hundreds of calls over the past * years of people trying to speak with a James Simon who might have had this number. We have a neighbor with the same name and his son indicated there was a James Simon in the Mechanicsville area who had a band or something who might have been the previous renter of this phone number. I think he may have used the number as a phone drop for anyone who had to provide someone with a phone number to get a loan etc. Please send me an email and I will reply with the aforementioned email from my sister. Your assistance is appreciated. I would have given said email copy to the tech who got rained out, but he or someone else can still check out the copper in the area. Your assistance is appreciated. Milt Simmons for milt and di

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Verizon Repair

Customer service issue
Reported by GetHuman-miltandd
May 29th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 135 others
0 customers following this


GetHuman-miltandd started working on this issue
May 29th, 2018 3:09am