I want someone to take wire off - My phone outside wire is broken - it the older wire

GetHuman-triggscl's repair request issue with Verizon Repair from April 2018

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Help with my Verizon Repair issue
Before contacting them, items GetHuman-triggscl may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
GetHuman-triggscl's next move: have a Verizon Repair rep call.
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The issue and preferred resolution, in GetHuman-triggscl's own words:
My phone outside wire is broken ... I want someone to take wire off
it the older wire
come to my house and clean all the wire
Help with my Verizon Repair issue
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Verizon Repair

rolling the wire out of the way
repair request issue
Reported by GetHuman-triggscl
Apr 21st, 2018 - 3 mons ago
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Timeline
GetHuman-triggscl started working on this issue
Apr 21st 5:15pm