My Customer service issue with Verizon Repair from April 2018

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The issue and preferred resolution, in GetHuman607514's own words:
I was trying to do something, and ran into a problem.
**********, my landline is down again. Literally the cable is on the ground. Several home phones not working
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Verizon Repair

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Customer service issue
Reported by GetHuman607514
Apr 18th, 2018 - 3 mons ago
I have an issue with Verizon Repair too
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Seen by 2 customers so far
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
GetHuman607514 started working on this issue
Apr 18th 1:28pm