mistakenly paid my September wireless bill of $***.** from my BankofAmerica online bill...

GetHuman1629070's customer service issue with Verizon Land Line from November 2018

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The issue in GetHuman1629070's own words
mistakenly paid my September wireless bill of $***.** from my BankofAmerica online bill pay (BOA) into an old Verizon home phone acct ending in ****.**-*-***VERIZON COMM*HOME PHONE*******$***.***ACCOUNT * *******-*-****Processed*Cfm * N*J*F-H*LB***I've been trying unsuccessfully since October to have the above payment transferred from the landline account into my active wireless account under phone *** *** ****.*Talked with close to ** different Verizon agents over the last two months who promised to fix my problem, but nothing has been done and Verizon keeps telling me I have a past due or overdue bill.**PLEASE, PLEASE, help me fix this problem once and for all, which in my mind should be a simple ** second solution - have the money paid to the landline account ending in **** over to my active wireless account *********-*****. *I forgot to cancel the Verizon bill pay home phone ending in **** from my BOA online bill pay accounts, got in a hurry and accidentally paid my wireless bill into the wrong verizon account. I have since cancelled that Verizon bill pay account. For the life of me, I don't remember this account. A Verizon agent told me if I can get the Verizon account *, they may be able to find the account and make the correction. I searched my records and can't find any information for a Verizon account ****. I might add BOA's policy is not to provide account information about this old account. Only thing they can do is to fax payment information to Verizon if I had a fax number for Verizon, which I don't have.**In conclusion, PLEASE, PLEASE HELP me resolve this two month old problem.**Thanks,*Larry Piersa
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Verizon Land Line

Customer service issue
Reported by GetHuman1629070
Nov 26th, 2018 - 10 mons ago
I have an issue with Verizon Land Line too
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Seen by 1 customer so far
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GetHuman1629070 started working on this issue
Nov 26th, 2018 5:38pm