My name is Michael Trachtenberg, my acct number is ****-***-***-****-**. I have been a...

GetHuman-trachten's customer service issue with Verizon Land Line from October 2018

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The issue in GetHuman-trachten's own words
My name is Michael Trachtenberg, my acct number is ****-***-***-****-**. I have been a Verizon customer for over * years. I have had an issue with my payments posting every year at least once per month. This year it happened to be in Jan'** where I incurred a $* late fee. I have been paying my monthly fees every single month without fail however the $* late fee was accumulating and being added on to my monthly bill since Jan so approximately * month x * leaving my current late fee balance of approximately $**. Since a few months ago my bill has been escalating in price where a few years ago i started with *** per month it is now over *** where I have not received anything extra or any improvement in my monthly service. Today I have spoken to * Verizon individuals * operator, * supervisor and * manager and all of them were willing to lose a long standing customer who pays *** per month over ** late fee balance? I will be looking to cancel my service soon because this is no way to treat a good customer.*P.S. this exact same thing happened to me last year where a customer service agent was able to assist me and remove the late fees. Verizon, a big disappointment...
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Verizon Land Line

Customer service issue
Reported by GetHuman-trachten
Oct 19th, 2018 - 3 mons ago
I have an issue with Verizon Land Line too
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GetHuman-trachten started working on this issue
Oct 19th, 2018 2:59pm