Customer service is poor! If you chat online if they don’t like something you say they shut down your WIFI so you get disconnected and when service comes back on you have someone else trying to help you. So you have to start all over again.

GetHuman-rgyarkos's Lower My Bill issue with Verizon FiOS from May 2020

Help with my Verizon FiOS issue
First: share to improve GetHuman-rgyarkos's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rgyarkos may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman-rgyarkos's own words
Only tv that works is the hd box! Had this problem for at least the last two months. My fianc* tried talking to someone but she couldn’t understand what they were telling her. When I called all agents were busy then they call you back and your put on hold. So finally after along troubleshooting with the agent she said that our set top boxes were old. She was going to send out * hd boxes for the same charge as old boxes. Next day received new boxes. But they sent * hd boxes and * non hd boxes! Before hooking up tried calling customer service was on hold for ** minutes till the end of day. No help!
Difficult to talk to a person.
Credit for the several months we could only watch one television !
** years!
How GetHuman-rgyarkos fixed the problem

We are waiting for GetHuman-rgyarkos to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Verizon FiOS's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Verizon FiOS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Verizon FiOS

* of our non hd boxes have had a scrambled signal for several months.
Lower My Bill issue
Reported by GetHuman-rgyarkos
May 28th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 1419 others
0 customers following this

Timeline

GetHuman-rgyarkos started working on this issue
May 28th, 2020 7:23pm