On Wednesday October **th I spent a good portion of my evening engaged in an online cha...

GetHuman3867030's Dispute a Charge issue with Verizon FiOS from November 2019

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3867030's own words
On Wednesday October **th I spent a good portion of my evening engaged in an online chat with one of your customer service representatives by the name of Evangeline. I explained to her that I had a charge on my account for an un-returned modem, which was returned, and I explained the situation that transpired starting in August. At the beginning of August our FIOS TV started losing some of its features such as DVR, program display information, and On Demand. After hours on the phone with FiOS they decided to send a new modem. After hooking up the new modem it did not remedy the situation. After several more hours on the phone FIOS decided to send a tech which was canceled and rescheduled twice (he came on **** his name is MICHAEL). The tech was able to fix the situation and said that he can take the old modem back. He took the packaged Modem with him in his truck. This was all explained to Evangeline and she assured me several times throughout our chat that the problem would be remedied and for us not to worry about it I have attached several screenshots of her reiterating that to me.*New line This is gone on for much too long and to say that we are very unhappy with the customer service we received is an understatement too much time without service and too much time trying to get service restored and now being charged for something that we did not do is unacceptable, unfair and insulting. this needs to be remedied immediately and a live person representing your company needs to call us back and confirm this. The best number to be reached at is ***-***-****.

GetHuman3867030 did not yet indicate what Verizon FiOS should do to make this right.

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Verizon FiOS

Dispute a Charge issue
Reported by GetHuman3867030
Nov 1st, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 7063 others
0 customers following this

Timeline

GetHuman3867030 started working on this issue
Nov 1st, 2019 5:52pm

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