I have received a final bill for $***.** which states that my bill is past due and coul...

GetHuman3851718's customer service issue with Verizon FiOS from October 2019

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The issue in GetHuman3851718's own words
I have received a final bill for $***.** which states that my bill is past due and could be turned over for collection. I made a payment of $**.** on ******** and another payment of $***.** on *******. My bills do not reflect either of these payments. I no longer live at **** Union Rd. Apt ***, West Seneca NY. As I moved to *** Union Rd. Apt. ***. West Seneca, NY. On ********. I have been waiting for the final bill so I can notify Spectrum who will buy out my contract. The Spectrum account is ***-*********-***. *On the ******** bill it shows at the top of the bill it shows the tel. Number shows *** -***-****. My tel number is ***-***-****. And always have been. Also my account number was ***-***-***-****-**. and another account number ***-***-***-****-**. I am very confused what is going on. Please call me Wednesday ******** between *:PM-*:** PM so that we can get this straightened out. I have alway had excellent credit and I do not want this misunderstanding to affect it.*Jeanette B Zahm****-***-****

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Verizon FiOS

Customer service issue
Reported by GetHuman3851718
Oct 30th, 2019 - 3 years ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 21 customers so far
Similar issue to 7026 others
0 customers following this

Timeline

GetHuman3851718 started working on this issue
Oct 30th, 2019 2:32am