I have received a final bill for $***.** which states that my bill is past due and coul...

GetHuman3851718's customer service issue with Verizon FiOS from October 2019

Help with my Verizon FiOS issue
First: share to improve GetHuman3851718's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3851718 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman3851718's own words
I have received a final bill for $***.** which states that my bill is past due and could be turned over for collection. I made a payment of $**.** on ******** and another payment of $***.** on *******. My bills do not reflect either of these payments. I no longer live at **** Union Rd. Apt ***, West Seneca NY. As I moved to *** Union Rd. Apt. ***. West Seneca, NY. On ********. I have been waiting for the final bill so I can notify Spectrum who will buy out my contract. The Spectrum account is ***-*********-***. *On the ******** bill it shows at the top of the bill it shows the tel. Number shows *** -***-****. My tel number is ***-***-****. And always have been. Also my account number was ***-***-***-****-**. and another account number ***-***-***-****-**. I am very confused what is going on. Please call me Wednesday ******** between *:PM-*:** PM so that we can get this straightened out. I have alway had excellent credit and I do not want this misunderstanding to affect it.*Jeanette B Zahm****-***-****

GetHuman3851718 did not yet indicate what Verizon FiOS should do to make this right.

How GetHuman3851718 fixed the problem

We are waiting for GetHuman3851718 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Verizon FiOS's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Verizon FiOS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Verizon FiOS

Customer service issue
Reported by GetHuman3851718
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 7026 others
0 customers following this

Timeline

GetHuman3851718 started working on this issue
Oct 30th, 2019 2:32am

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers