February **th me &y my fiance started a new account under his name Steve Simmons Jr bec...

GetHuman2458287's customer service issue with Verizon FiOS from March 2019

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The issue in GetHuman2458287's own words
February **th me &y my fiance started a new account under his name Steve Simmons Jr because I need a $*** deposit for each equipment. I pay I paid for the home phone services & equipment box & the Jet Pack for wifi services & was supposed to receive them on the **th but didn't. The **th I received email say order was canceled. When I called they said my fiance needed to send in proof of who he is, by send in a bill with his name or his driving license and Social Security card to prove he was. Didnt get it sent in until February **th. I recited a conformation email with reference * *********, my order number is * ****** my Location number * *******. My cell phone number * (***) ***-****. The phone number assigned for the house phone service is (***) ***-**** & number for Jet pack is (***) *** ****. We have called several times to try & check on status of our order but no one seems to be able to help. We already paid for the equipment & send in verification already can we please get the equipment spent to us now. We really need the home phone the most. Verizon is the only company that covers my address.
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Verizon FiOS

Customer service issue
Reported by GetHuman2458287
Mar 12th, 2019 - 5 mons ago
I have an issue with Verizon FiOS too
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Seen by 3 customers so far
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Timeline
GetHuman2458287 started working on this issue
Mar 12th 2:01am