I had a DVR Verizon box that is not working. Last night, I spent over an hour with a Ve...

GetHuman-jrodella's customer service issue with Verizon FiOS from February 2019

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The issue in GetHuman-jrodella's own words
I had a DVR Verizon box that is not working. Last night, I spent over an hour with a Verizon person trying to get it working. After much time it was decided the box Ned’s to be replaced. They assured me it would be delivered today. I am going to have surgery in a few days and they assured me the box would be here today. I notice on my account that it is still processing. Definitely not happy about not getting service and not having the box today. I will be immobile for * weeks after surgery and want to be t it set up .
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Verizon FiOS

Customer service issue
Reported by GetHuman-jrodella
Feb 6th, 2019 - 4 mons ago
I have an issue with Verizon FiOS too
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Seen by 2 customers so far
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GetHuman-jrodella started working on this issue
Feb 6th 7:20pm