I have been unable to make long distance calls since I was switched to Fios this spring...

GetHuman2038735's customer service issue with Verizon FiOS from January 2019

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The issue in GetHuman2038735's own words
I have been unable to make long distance calls since I was switched to Fios this spring. I have contacted my LD provider and they tell me my account is still active, and that probably Verizon needs to confirm my PIC code is ****. I called Verizon and was told the correct code is listed on my account. I do not have a typical Fios account, I was switched at Verizon's request because my copper land line was not worth repair. I was kept on my original basic minimum service plan.
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Verizon FiOS

Customer service issue
Reported by GetHuman2038735
Jan 25th, 2019 - 3 mons ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 1 customer so far
Similar issue to 3970 others
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GetHuman2038735 started working on this issue
Jan 25th 6:20pm