I am unable to access My Verizon Account to review the status of my order for services...

GetHuman-voydee_s's customer service issue with Verizon FiOS from January 2019

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The issue in GetHuman-voydee_s's own words
I am unable to access My Verizon Account to review the status of my order for services. An order was placed on ******** which was to be honored through ******** VA ***********. On ****** a customer service rep issued another order *VA*********** and stated that a new router was being sent to my address and that I could not expedite the process by picking it up at the local Verizon store. I was told that the router must be installed by *******. We are waiting and would like an update on the status of my account.
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Verizon FiOS

Customer service issue
Reported by GetHuman-voydee_s
Jan 15th, 2019 - 9 mons ago
I have an issue with Verizon FiOS too
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Seen by 2 customers so far
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Timeline
GetHuman-voydee_s started working on this issue
Jan 15th 8:30pm