Verizon has completely mismanaged my account and now threatens to close the account. Ve...

GetHuman-tonyntch's customer service issue with Verizon FiOS from January 2019

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The issue in GetHuman-tonyntch's own words
Verizon has completely mismanaged my account and now threatens to close the account. Verizon disregarded the signed contract of monthly fee sold to me of $**.** in Sept **** and continue to charge me $**.** charging directly to my credit card despite having communited with them at least * times over the phone. Each phone communication would take at least * hours. In late Nov **** we were assured that they would charge us the correct amount and in Dec **** again they charged **.**. We cannot comprehend why they would refuse to charge the correct amount and also refuse to give back to us the over charged amount. Now Verizon is threatening closure of account.
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Verizon FiOS

Customer service issue
Reported by GetHuman-tonyntch
Jan 7th, 2019 - a mon ago
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Jan 7th 1:31am