Verizon has completely mismanaged my account and now threatens to close the account. Ve...

GetHuman-tonyntch's customer service issue with Verizon FiOS from January 2019

4 views
 | 
3684 similar
 | 
0 following
Help with my Verizon FiOS issue
Next: our robot will wait on hold for GetHuman-tonyntch to get a Verizon FiOS rep on the line!
Always use the GetHuman Phone tocall Verizon FiOS. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-tonyntch's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-tonyntch may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman-tonyntch's own words
Verizon has completely mismanaged my account and now threatens to close the account. Verizon disregarded the signed contract of monthly fee sold to me of $**.** in Sept **** and continue to charge me $**.** charging directly to my credit card despite having communited with them at least * times over the phone. Each phone communication would take at least * hours. In late Nov **** we were assured that they would charge us the correct amount and in Dec **** again they charged **.**. We cannot comprehend why they would refuse to charge the correct amount and also refuse to give back to us the over charged amount. Now Verizon is threatening closure of account.
GetHuman-tonyntch did not yet indicate what Verizon FiOS should do to make this right.
I have an issue with Verizon FiOS too
How GetHuman-tonyntch fixed the problem
We are waiting for GetHuman-tonyntch to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Verizon FiOS's attention and get better help faster. Tap below to get started.
Having Verizon FiOS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Verizon FiOS email you?
This email address isn't valid
Follow this issue
See how GetHuman-tonyntch fixes it.
This email address isn't valid

Verizon FiOS

Customer service issue
Reported by GetHuman-tonyntch
Jan 7th, 2019 - a mon ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 4 customers so far
Similar issue to 3684 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-tonyntch started working on this issue
Jan 7th 1:31am