I became a customer in May ****. A promotion for a Samsung Chrome notebook was going o...

GetHuman-rnbas's customer service issue with Verizon FiOS from December 2018

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The issue in GetHuman-rnbas's own words
I became a customer in May ****. A promotion for a Samsung Chrome notebook was going on. I was eligible ** days, in early August. I never received the code to redeem the notebook. I have called MONTHLY and have received every excuse conceivable. Today I was told that somehow it had been cancelled, then reinstated but that the code was never sent. I have been on hold now for something which customer service call the BLACKHAWK department for the past hour. A contract is a binding legal document. What has happened to your credibility and customer service?
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Verizon FiOS

Customer service issue
Reported by GetHuman-rnbas
Dec 17th, 2018 - 2 mons ago
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Seen by 21 customers so far
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GetHuman-rnbas started working on this issue
Dec 17th, 2018 10:05pm