I can’t connect to the internet anymore. The issue started after I unplugged the ONT an...

GetHuman1706800's customer service issue with Verizon FiOS from December 2018

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The issue in GetHuman1706800's own words
I can’t connect to the internet anymore. The issue started after I unplugged the ONT and plugged it back in. I did this after the battery backup unit started beeping from a low battery. WiFi works fine (I can connect to my network), but the red globe signal is on on my gateway router and I can’t access the internet. I’ve tried restarting the router and doing a full reset. I’ve also tried accessing the router GUI and forcing a DHCP lease refresh. The router GUI shows “Cable Disconnected” as the Ethernet*Coax status, but I’ve checked the cables and they seem fine.
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Verizon FiOS

Customer service issue
Reported by GetHuman1706800
Dec 7th, 2018 - 6 mons ago
I have an issue with Verizon FiOS too
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Seen by 4 customers so far
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Timeline
GetHuman1706800 started working on this issue
Dec 7th, 2018 12:25am