I tried to get new Verizon service and cyber Monday**I was chatting with one of their p...

GetHuman1651085's customer service issue with Verizon FiOS from November 2018

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The issue in GetHuman1651085's own words
I tried to get new Verizon service and cyber Monday**I was chatting with one of their people and he didn’t tell me all the details I could get one I found some on my own he said yes you can have that deal but you have to do it yourself**Then I thought this is bait and switch first you say you can chat and then you say that’s to consider not doing it yourself**So I just said I will do it myself**Then I got into some problem doing it and so I called them and as it was late The phone answer said oh I will call you tomorrow because I have to call the credit people now to approve you and their shot**That itself seems kind of stupid that you have a sale going but you don’t have the credit people but he did claim he would call me the next day**He did not call me the next day**And the deal he offered was better than the deal of the chat guy**So then I called on Tuesday and the person I got insisted that the only deal I could get was more than either of the two prior ones so that means I got three different offers**I try to explain to her that it was hard for me to be confident that her’s * what is the correct deal since I had heard three different ones but she just said no no I’m sure I’m sure**I tried to get to the supervisor I guess the wait was too long I did tell her I was very unhappy and that I had spent a long time with no three people and did not have a deal**And ultimately she did say no no we can’t do anything else for you I talk to somebody you can’t get anything else**The next day somebody called me from Verizon to ask me about my experience**I do not shoot the messenger but I did try to make it clear that I was not at all happy**So in some I did not get Verizon service the third person kept trying to upsell me the TV Which I don’t use. It’s another $** a month minimum and why would I do that**I’m not happy with them at all **I had sought on Monday that I could get the phone and the Internet for $** a month or perhaps I would even qualify for a loyalty discount because I have their cell
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Verizon FiOS

Customer service issue
Reported by GetHuman1651085
Nov 29th, 2018 - 9 mons ago
I have an issue with Verizon FiOS too
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Seen by 3 customers so far
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GetHuman1651085 started working on this issue
Nov 29th, 2018 4:14am