i paid my verizon land line with the amount of my wireless cell bill In the amount of...

GetHuman-eclally's customer service issue with Verizon FiOS from November 2018

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i paid my verizon land line with the amount of my wireless cell bill In the amount of ***.**.i also paid it on october *th due date i called on the**th of October and the person i spoke with said i would get a refund in the amount of ***.**. i never received any and called again and then told i could not get a refund in a check but had to apply it as a credit or he could apply it to my cell acct. which i ended up doing. i called another number they said i could get a check . i am frustrated at the costumer service i received. everybody gives a different story when i call
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Verizon FiOS

Customer service issue
Reported by GetHuman-eclally
Nov 2nd, 2018 - a mon ago
I have an issue with Verizon FiOS too
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Seen by 2 customers so far
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-eclally started working on this issue
Nov 2nd 5:25pm
GetHuman-eclally confirmed the issue is fixed. Hooray!
Nov 2nd 5:26pm