I have used verizon Fios for * years and recently had to renew my contrat. They send me...

GetHuman1465411's customer service issue with Verizon FiOS from November 2018

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The issue in GetHuman1465411's own words
I have used verizon Fios for * years and recently had to renew my contrat. They send me a new modem which my daughter tried for hrs to hook up--she called help line and was on the phone for * *** hours--mostly on hold *She is a hook up whiz and every time she got it hooked up--I lost internet. Now my copier and phone are also screwed up. They finally sent a new modem which she refuses to play with again. I have no real clue how to set up and sink my copierier and phone. I am ** years olad and had a stroke * yrs ago-My brain doesn't understand the lingo and I find the task overwhelming. I need someone to come and set up for me and get my computer straightened out. I don't have the where-with-all to sit on the phone for hrs waiting for help that I am likely not able to understand. I have the new modem but am still using my original one. Please help!!
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Verizon FiOS

Customer service issue
Reported by GetHuman1465411
Nov 1st, 2018 - a mon ago
I have an issue with Verizon FiOS too
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GetHuman1465411 started working on this issue
Nov 1st 5:40pm