I received an email regarding a contract renewal and changes in service. I did not auth...

GetHuman-mindbind's customer service issue with Verizon FiOS from October 2018

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The issue in GetHuman-mindbind's own words
I received an email regarding a contract renewal and changes in service. I did not authorize any contract renewal or change in service. Watching tv this evening i disovered that my subscribed chanels were no longer comming in. I went to the settings and changed my service back to the original subscribed channels. I then received an email stating that my service was changed and I will be billed way more than I signed up for. I just got this service in Feburary and I was gauranteed a set price for the year without a contract. I do not wish to engage in a contract and I would like my service to stay the same. I tried to call several different numbers and spoke with a customer service agent to no avail. Can someone please assist me in this matter.
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Verizon FiOS

Customer service issue
Reported by GetHuman-mindbind
Oct 19th, 2018 - a mon ago
I have an issue with Verizon FiOS too
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Seen by 2 customers so far
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GetHuman-mindbind started working on this issue
Oct 19th 2:08am