Trying to pay my cable bill online or through the app but it keep taking me back to a o...

GetHuman-temicast's customer service issue with Verizon FiOS from October 2018

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Verizon FiOS's call center is closed now. We will text or email GetHuman-temicast when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-temicast can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman-temicast may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
Tip from another customer
If you are having technical issues please reset your modem or device by turning it off for 15 - 30 seconds and then turning it back on. If the issue stays then you should call support.
The issue in GetHuman-temicast's own words
Trying to pay my cable bill online or through the app but it keep taking me back to a old closed acct. Need help.
GetHuman-temicast did not yet indicate what Verizon FiOS should do to make this right.
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Verizon FiOS

Customer service issue
Reported by GetHuman-temicast
Oct 12th, 2018 - 8d ago
I have an issue with Verizon FiOS too
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Timeline
GetHuman-temicast started working on this issue
Oct 12th 2:02pm