Trying to pay my cable bill online or through the app but it keep taking me back to a o...

GetHuman-temicast's customer service issue with Verizon FiOS from October 2018

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Tip from another customer
If you are having technical issues please reset your modem or device by turning it off for 15 - 30 seconds and then turning it back on. If the issue stays then you should call support.
The issue in GetHuman-temicast's own words
Trying to pay my cable bill online or through the app but it keep taking me back to a old closed acct. Need help.
GetHuman-temicast did not yet indicate what Verizon FiOS should do to make this right.
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Verizon FiOS

Customer service issue
Reported by GetHuman-temicast
Oct 12th, 2018 - 2 mons ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 3 customers so far
Similar issue to 2353 others
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Timeline
GetHuman-temicast started working on this issue
Oct 12th 2:02pm