I ordered an on demand movie on ** September **** (Jurassic World) and it would not pla...

GetHuman-richwall's customer service issue with Verizon FiOS from September 2018

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The issue in GetHuman-richwall's own words
I ordered an on demand movie on ** September **** (Jurassic World) and it would not play properly (double image on screen). I called Verizon customer service to have this transaction cancelled but the person I spoke to did not cancel the transaction as I received an e-mail stating my account was still being billed $*.**. This is strange since I had paid for the on demand movie using My Rewards points so I don't know why I was billed $*.**. Bottom line - the movie will not play properly (tried again on ** Sep) so I want my account credited (both My Rewards points and$*.**).
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Verizon FiOS

Customer service issue
Reported by GetHuman-richwall
Sep 19th, 2018 - 6 mons ago
I have an issue with Verizon FiOS too
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GetHuman-richwall started working on this issue
Sep 19th, 2018 10:28pm