We are located at ***** Excelsior Dr.*Norwalk, Ca. *****.*We had FIOS installed over a...

GetHuman-bryheber's customer service issue with Verizon FiOS from August 2018

Help with my Verizon FiOS issue
The issue in GetHuman-bryheber's own words
We are located at ***** Excelsior Dr.*Norwalk, Ca. *****.*We had FIOS installed over a week ago by Frontier. Our reception has been terrible and there has been a constant beep since installation. *We have a new box being shipped scheduled to arrive tomorrow as we understand with someone to re-install it. *We switched to FIOS from Spectrum because of the expectation of faster service. *We have a gamer in the house and thought this would help him. *We, however, never experienced the bad reception from Spectrum that we are receiving now.*We have requested that the box be moved to a different room when the new installation is being done.*We've been told there Wil be an additional cost for this.*Hard to understand why there would be an additional charge when our service thus far has been more than sub par.*Can you assist?

GetHuman-bryheber did not yet indicate what Verizon FiOS should do to make this right.

How GetHuman-bryheber fixed the problem
It took several calls. Several tech services who were very helpful but for our situation needed to always refer us to customer service. Customer service couldn't resolve our issues to my satisfaction and refused to forward us to a supervisor. Our last call was to seasoned customer service rep who worked with us to resolve our issues.
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Verizon FiOS

Customer service issue
Reported by GetHuman-bryheber
Aug 26th, 2018 - 2 years ago
Fixed
GetHuman-bryheber shared how to fix
Seen by 9 customers so far
Similar issue to 1573 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman-bryheber started working on this issue
Aug 26th, 2018 10:22pm
GetHuman-bryheber shared this issue with friends on Facebook
Aug 26th, 2018 10:22pm
GetHuman-bryheber indicated the issue is not fixed yet.
Aug 27th, 2018 11:31pm
GetHuman-bryheber confirmed the issue is fixed. Hooray!
Sep 1st, 2018 4:00am

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