I've had a terrible experience with Fios from Day *. Complete bait and switch on my bil...

GetHuman1032787's customer service issue with Verizon FiOS from August 2018

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The issue in GetHuman1032787's own words
I've had a terrible experience with Fios from Day *. Complete bait and switch on my bill. No confirmation and no way to confirm my Fios Referral. From always waiting on hold for over ** minutes regardless of when I call, to several missed technical appointments, to super slow internet (****MB * Sec) despite having Gigabit Ethernet, to my phone not working for over * weeks. Once it did, it would not stop ringing with spam calls, despite my just getting this number. It's been awful. I just called again an hour ago and am still on hold with a less than helpful rep from the Philippines with poor english skills and no incentive to help. Please HELP!
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Verizon FiOS

Customer service issue
Reported by GetHuman1032787
Aug 24th, 2018 - 4 mons ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 7 customers so far
Similar issue to 1542 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman1032787 started working on this issue
Aug 24th 7:32pm