We have our new Verizon FIOS router on the bottom floor of a three story townhouse. My...

GetHuman-jampoler's customer service issue with Verizon FiOS from August 2018

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Tip from another customer
If you are having technical issues please reset your modem or device by turning it off for 15 - 30 seconds and then turning it back on. If the issue stays then you should call support.
The issue in GetHuman-jampoler's own words
We have our new Verizon FIOS router on the bottom floor of a three story townhouse. My office is on the top floor.**We have an extender in my office connected to the house's coax cable.**Even so, internet connectivity in my office is spotty, slow, and often interrupted. In short: miserable. I'm out of patience.**How do I get a service technician to my house ASAP to trouble shoot this unacceptable installation?
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Verizon FiOS

Customer service issue
Reported by GetHuman-jampoler
Aug 24th, 2018 - 4 mons ago
I have an issue with Verizon FiOS too
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Seen by 4 customers so far
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Timeline
GetHuman-jampoler started working on this issue
Aug 24th 7:01pm