Picked up a new set top box. Have connected it properly but not connecting to server

GetHuman1021161's customer service issue with Verizon FiOS from August 2018

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Before contacting them, items GetHuman1021161 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
GetHuman1021161's next move: have a Verizon FiOS rep call.
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Tip from another customer
If you are having technical issues please reset your modem or device by turning it off for 15 - 30 seconds and then turning it back on. If the issue stays then you should call support.
The issue in GetHuman1021161's own words
The problem: Picked up a new set top box. Have connected it properly but not connecting to server
GetHuman1021161 did not yet indicate what Verizon FiOS should do to make this right.
I have an issue with Verizon FiOS too
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Verizon FiOS

Customer service issue
Reported by GetHuman1021161
Aug 21st, 2018 - a mon ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 2 customers so far
Similar issue to 1492 others
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Timeline
GetHuman1021161 started working on this issue
Aug 21st 11:49pm