Relocation of coax and*or ethernet to move router upstairs
GetHuman987561's customer service issue with Verizon FiOS from August 2018
Help with my Verizon FiOS issue
First: share to improve GetHuman987561's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman987561 to get a Verizon FiOS rep on the line!
Always use the GetHuman Phone tocall Verizon FiOS. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman987561's own words
I was trying to find out how to get the FiOS Quantum Gateway moved from the ground floor living room to the upstairs office. ... We want to find out how to get the FiOS Quantum Gateway moved from the ground floor living room to the upstairs office. **The living room has ethernet and coax, but the upstairs office only has coax - *no* ethernet.
The customer service rep was difficult to understand and wasn't able to explain the reasons for extra charges or what technicians would be doing on-site to warrant those charges.
Explaining which cables (coax and*or ethernet) the FiOS technicians will relocate, how long they may be on-site, and if they may need additional visits.
Almost * years of on-time bill paying, and control over most of my family's internet and communications
Plenty of open source research and some potential commercial vendor options.
I have an issue with Verizon FiOS too
How GetHuman987561 fixed the problem
We are waiting for GetHuman987561 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Verizon FiOS customer problems.