Relocation of coax and*or ethernet to move router upstairs

GetHuman987561's customer service issue with Verizon FiOS from August 2018

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The issue in GetHuman987561's own words
I was trying to find out how to get the FiOS Quantum Gateway moved from the ground floor living room to the upstairs office. ... We want to find out how to get the FiOS Quantum Gateway moved from the ground floor living room to the upstairs office. **The living room has ethernet and coax, but the upstairs office only has coax - *no* ethernet.
The customer service rep was difficult to understand and wasn't able to explain the reasons for extra charges or what technicians would be doing on-site to warrant those charges.
Explaining which cables (coax and*or ethernet) the FiOS technicians will relocate, how long they may be on-site, and if they may need additional visits.
Almost * years of on-time bill paying, and control over most of my family's internet and communications
Plenty of open source research and some potential commercial vendor options.
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Verizon FiOS

Verizon FiOS
Customer service issue
Reported by GetHuman987561
Aug 13th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1335 others
0 customers following this
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Email on Account
Billing Address
Last 4 of Social Security


GetHuman987561 started working on this issue
Aug 13th, 2018 8:45pm