There is a program error on all guides for the Rachel Maddow show on channels ******* a...

GetHuman888421's customer service issue with Verizon FiOS from July 2018

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The issue in GetHuman888421's own words
There is a program error on all guides for the Rachel Maddow show on channels ******* at *pm weeknight. Every night the show is “new” but it’s not marked as “new” on the guides. This is a recent error and it causes the DVR to not record if you have the series set up to record new episodes. It is suddenly the only show on channels ******* line up from *pm-**pm to be missing the “new” marking, I’ve checked from tonight going one week forward and the missing “new” notation is on all shows. Please correct this, I’ve reached out to the Rachel Maddow on twitter to alert her of this as well. I’ve been recording the show for two years and have not had this problem until tonight mon *******
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Verizon FiOS

Customer service issue
Reported by GetHuman888421
Jul 17th, 2018 - a yr ago
I have an issue with Verizon FiOS too
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Seen by 2 customers so far
Similar issue to 920 others
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GetHuman888421 started working on this issue
Jul 17th, 2018 6:24am
GetHuman888421 shared this issue with followers on Twitter
Jul 17th, 2018 6:25am