We recently moved to another area so we cancelled Verizon Service on ********. The last...

GetHuman-pjykarin's customer service issue with Verizon FiOS from July 2018

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The issue in GetHuman-pjykarin's own words
We recently moved to another area so we cancelled Verizon Service on ********. The last bill I got is for the service period of ****-****, which I have already paid. I called Verizon’s customer service on **** and a rep confirmed that I will receive an updated final bill within *-* business days, which will show the actual service fee I’m responsible for (the period from ****-***) and also will receive the refund for the period of ***-**** soon. However, I waited for a week, but no final bill or refund was received from Verizon. Called Verizon for several times and all the reps transferred me to a line that no one answered (I waited for over ** mins).*Hope we can get the refund ASAP.
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Verizon FiOS

Customer service issue
Reported by GetHuman-pjykarin
Jul 2nd, 2018 - a yr ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 1 customer so far
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
GetHuman-pjykarin started working on this issue
Jul 2nd, 2018 4:19pm