Fios - can connect to moden but not internet*have powered off and on *no Internet for f...

GetHuman647510's customer service issue with Verizon FiOS from June 2018

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Help with my Verizon FiOS issue
Before contacting them, items GetHuman647510 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
GetHuman647510's next move: have a Verizon FiOS rep call.
Always use the GetHuman Phone tocall Verizon FiOS. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman647510's own words:
The problem I ran into: Fios - can connect to moden but not internet*have powered off and on *no Internet for five days now
I trust that Verizon FiOS will make this right and come up with a resolution that is fair.
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Verizon FiOS

Customer service issue
Reported by GetHuman647510
Jun 24th, 2018 - 2 mons ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 2 customers so far
Similar issue to 678 others
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Timeline
GetHuman647510 started working on this issue
Jun 24th 8:19pm