how do I change the p***word for my fios internet network

GetHuman-btaubman's customer service issue with Verizon FiOS from June 2018

Help with my Verizon FiOS issue
Tip from another customer
If you are having technical issues please reset your modem or device by turning it off for 15 - 30 seconds and then turning it back on. If the issue stays then you should call support.
The problem I ran into: how do I change the p***word for my fios internet network
I trust that Verizon FiOS will make this right and come up with a resolution that is fair.
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Verizon FiOS

Customer service issue
Reported by GetHuman-btaubman
Jun 24th, 2018 - 2 mons ago
I have an issue with Verizon FiOS too
Fixed
Seen by 6 customers so far
Similar issue to 673 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-btaubman started working on this issue
Jun 24th 2:32am
GetHuman-btaubman indicated the issue is not fixed yet.
Jun 24th 1:07pm