how to make payment with updated credit card without paying twice

GetHuman-slichter's customer service issue with Verizon FiOS from June 2018

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Help with my Verizon FiOS issue
Before contacting them, items GetHuman-slichter may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
GetHuman-slichter's next move: have a Verizon FiOS rep call.
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The issue and preferred resolution, in GetHuman-slichter's own words:
The problem I ran into: how to make payment with updated credit card without paying twice
I trust that Verizon FiOS will make this right and come up with a resolution that is fair.
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Verizon FiOS

Customer service issue
Reported by GetHuman-slichter
Jun 7th, 2018 - 2 mons ago
I have an issue with Verizon FiOS too
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Seen by 1 customer so far
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Timeline
GetHuman-slichter started working on this issue
Jun 7th 9:32pm