I just want to pay my bill and change the email they have on record for me. The websit...

GetHuman756820's customer service issue with Verizon FiOS from June 2018

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The issue in GetHuman756820's own words
I just want to pay my bill and change the email they have on record for me. The website won’t allow my wife to login and pay online.
GetHuman756820 did not yet indicate what Verizon FiOS should do to make this right.
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Verizon FiOS

Customer service issue
Reported by GetHuman756820
Jun 6th, 2018 - 6 mons ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 2 customers so far
Similar issue to 532 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman756820 started working on this issue
Jun 6th 5:35pm