I just want to pay my bill and change the email they have on record for me. The websit...

GetHuman756820's customer service issue with Verizon FiOS from June 2018

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Help with my Verizon FiOS issue
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The issue and preferred resolution, in GetHuman756820's own words:
I just want to pay my bill and change the email they have on record for me. The website won’t allow my wife to login and pay online.
I trust that Verizon FiOS will make this right and come up with a resolution that is fair.
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Verizon FiOS

Customer service issue
Reported by GetHuman756820
Jun 6th, 2018 - 17d ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 2 customers so far
Similar issue to 532 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman756820 started working on this issue
Jun 6th 5:35pm