Charged $** for a set up fee, but that fee was waived when I signed up. I have it in an...

GetHuman745992's customer service issue with Verizon FiOS from June 2018

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The issue and preferred resolution, in GetHuman745992's own words:
Charged $** for a set up fee, but that fee was waived when I signed up. I have it in an email as "Fee Waived"
I trust that Verizon FiOS will make this right and come up with a resolution that is fair.
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Verizon FiOS

Customer service issue
Reported by GetHuman745992
Jun 3rd, 2018 - 2 mons ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 4 customers so far
Similar issue to 170 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman745992 started working on this issue
Jun 3rd 9:03pm