Billing questions*Spoke with tray and was supposed to get a phone call back but haven’t...

GetHuman637106's customer service issue with Verizon FiOS from April 2018

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Help with my Verizon FiOS issue
Before contacting them, items GetHuman637106 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
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Waiting to see what went wrong with our suggestion for how to get Verizon FiOS help.
The issue and preferred resolution, in GetHuman637106's own words:
Billing questions*Spoke with tray and was supposed to get a phone call back but haven’t. He was adjusting our bill for this month bc it went up $**. He was also working out our new contract.
I trust that Verizon FiOS will make this right and come up with a resolution that is fair.
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Verizon FiOS

Customer service issue
Reported by GetHuman637106
Apr 28th, 2018 - 3 mons ago
I have an issue with Verizon FiOS too
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Seen by 2 customers so far
Similar issue to 979 others
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Timeline
GetHuman637106 started working on this issue
Apr 28th 12:00pm