Help with FiOS router configuration please

GetHuman300505's customer service issue with Verizon FiOS from April 2018

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Help with my Verizon FiOS issue
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PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
GetHuman300505's next move: have a Verizon FiOS rep call.
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The issue and preferred resolution, in GetHuman300505's own words:
The problem I ran into: Help with FiOS router configuration please
I trust that Verizon FiOS will make this right and come up with a resolution that is fair.
Help with my Verizon FiOS issue
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Verizon FiOS

Customer service issue
Reported by GetHuman300505
Apr 25th, 2018 - 3 mons ago
I have an issue with Verizon FiOS too
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Seen by 1 customer so far
Similar issue to 905 others
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Timeline
GetHuman300505 started working on this issue
Apr 25th 3:07pm