Get diagnostic screen instead of fios tv

GetHuman619555's customer service issue with Verizon FiOS from April 2018

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Help with my Verizon FiOS issue
Before contacting them, items GetHuman619555 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
GetHuman619555's next move: have a Verizon FiOS rep call.
Always use the GetHuman Phone tocall Verizon FiOS. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman619555's own words:
Get diagnostic screen instead of fios tv
Fix it
Help with my Verizon FiOS issue
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Verizon FiOS

Fios tv
Customer service issue
Reported by GetHuman619555
Apr 22nd, 2018 - 3 mons ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 3 customers so far
Similar issue to 988 others
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Timeline
GetHuman619555 started working on this issue
Apr 22nd 7:23pm