Your billing system is down so tech support said I need to make a payment through custo...

GetHuman676913's customer service issue with Verizon FiOS from June 2018

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Help with my Verizon FiOS issue
Before contacting them, items GetHuman676913 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
GetHuman676913's next move: have a Verizon FiOS rep call.
Always use the GetHuman Phone tocall Verizon FiOS. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman676913's own words:
Your billing system is down so tech support said I need to make a payment through customer service and have the fee for that reversed
I trust that Verizon FiOS will make this right and come up with a resolution that is fair.
Help with my Verizon FiOS issue
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Verizon FiOS

Customer service issue
Reported by GetHuman676913
Jun 2nd, 2018 - 15d ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 2 customers so far
Similar issue to 335 others
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Timeline
GetHuman676913 started working on this issue
Jun 2nd 5:02pm